Privacy Policy
Effective Date: March 1, 2025
Southern Speech Services, LLC (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Southern Speech Services LLC collects and uses information about you when you opt-in to receive SMS messages from us.
Information We Collect
When you opt-in to receive SMS messages, we collect:
Your phone number
Consent to send SMS messages
Your email address
Your basic contact information
Your messaging history
How We Collect Your Information
We may collect your information directly from you, such as when you complete a form or contact us; automatically, such as when you interact with our website; or from others, such as when we receive information about you from third parties.
How We Use Your Information
We use your information to:
Send you the SMS messages you’ve opted in to receive
Provide updates, promotions, or other relevant content based on your preferences
Choices and Controls
To operate our business
Disclosures of Your Information
We may disclose your information to our affiliated companies; to third party service providers, business advisors, or consultants who provide services to us; in connection with a merger, acquisition, reorganization, restructuring, financing transaction, or sale of assets; as required by law or administrative order; to assert claims or rights or to defend against claims.
We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes.
Protection of Information
We take steps to protect your information against unauthorized use or disclosure.
Updates
We may periodically update this privacy policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website before the change becomes effective. We encourage you to periodically review this page for the latest information about our privacy practices.
How to Contact Us
You can reach us by texting the word HELP for support to 678-243-0070. You may also contact us directly at support@southernspeechservices.com.
Terms and conditions
Effective Date: March 1, 2025
By opting in to receive SMS messages from Southern Speech Services LLC (“we,” “us,” “our”), you agree to these Terms and Conditions (Terms).
SMS Messaging Service
By providing my phone number, I consent to receive SMS text messages from Southern Speech Services LLC for appointment reminders, marketing messages, and general two-way communication about speech and language services. Message and Data Rates may apply.
Message Frequency
You will get more than one message from us unless you opt-out, and while messaging frequency varies, you will likely receive up to 8 messages a month. Southern Speech Services LLC reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Southern Speech Services LLC and carriers are not liable for delays or undelivered messages.
Message and Data Rates
Message and data rates may apply based on your mobile carrier’s terms.
Privacy Policy
Your information will be handled in accordance with our Privacy Policy.
Cancellation/Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.
Help/Customer Support
Text the word HELP for support. You may also contact us directly at support@southernspeechservices.com.
Liability
We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.
HIPAA Compliance and Text Messaging Disclaimer
By sending or receiving text messages to or from Southern Speech Services LLC, you acknowledge and understand the following:
Risks of Text Messaging for Health Information: While Southern Speech Services LLC takes precautions to protect your health information, please be aware that transmitting sensitive health information via text message can involve risks. Text messages are not inherently secure, and there may be security vulnerabilities in the transmission, storage, and handling of your personal health information. As such, there is a risk that third parties may gain access to your health information, despite efforts to safeguard it.
HIPAA Compliance: Southern Speech Services LLC is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) to protect your privacy and the confidentiality of your health information. However, text messages are not considered a fully secure means of communication under HIPAA guidelines, and there is a possibility that communications sent via text may not be protected under HIPAA’s encryption and privacy standards.
No Emergency Services: Text messages should not be used for urgent or emergency medical matters. For immediate medical assistance, please contact your healthcare provider directly via phone or visit the nearest emergency facility.
Appropriate Use of Text Messaging: When sending text messages to Southern Speech Services LLC, you agree not to send any sensitive or confidential health information unless you have been advised that text messaging is an appropriate and secure method of communication. You also agree to follow any additional guidance or rules provided by Southern Speech Services LLC regarding the acceptable use of text messages.
Acknowledgment and Consent: By using text messaging services to communicate with Southern Speech Services LLC, you acknowledge that you have been informed of the risks and limitations associated with sending and receiving health information through text messages. You consent to the use of text messages for non-sensitive communications under these terms.